Last updated: August 2025

1 – Información al usuario

Los Cerros Boutique Hotel, as data controller, informs you that, in accordance with Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December on the protection of personal data and guarantee of digital rights (LOPDGDD), we will process your data as outlined in this Privacy Policy.

This privacy policy describes how we collect your personal data and why we collect it, what we do with it, with whom we share it, how we protect it, and your choices regarding the processing of your personal data.

This policy applies to the processing of your personal data collected by the company for the provision of its services. If you accept the measures of this Policy, you agree to our processing of your personal data as defined in this policy.

2 – Contact Information
Trade name: Los Cerros Boutique Hotel
Address: El Chaltén – Patagonia Argentina, 9301, El Chaltén, Argentina
E-mail: reservas@loscerrosdelchalten.com.ar

3 – Key Principles

We have always been committed to providing our services with the highest degree of quality, which includes treating your data with security and transparency. Our principles are:

Lawfulness: We will collect your personal data for specific, explicit, and legitimate purposes.
Data minimization: We limit the collection of personal data to what is strictly relevant and necessary for the purposes for which it has been collected.
Purpose limitation: We will only collect your personal data for the stated purposes and only according to your wishes.
Accuracy: We will keep your personal data accurate and up to date.
Data security: We apply appropriate technical and organizational measures proportionate to the risks to ensure that your data does not suffer damage, such as unauthorized disclosure or access, accidental or unlawful destruction, accidental loss or alteration, and any other form of unlawful processing.
Access and rectification: You may request access to or rectification of your data when you deem it appropriate.
Retention: We retain your personal data legally and appropriately and only for as long as necessary for the purposes for which it has been collected.
International transfers: When your data is to be transferred outside the EU/EEA, it will be adequately protected.
Third parties: Access and transfer of personal data to third parties are carried out in accordance with applicable laws and regulations and with appropriate contractual safeguards.
Direct marketing and cookies: We comply with applicable legislation on advertising and cookies.

4 – Collection and Processing of Your Personal Data

The types of data that may be requested and processed are:

Identifying personal data
We also automatically collect data about your visit to our website as described in the cookie policy cookie policy.

Whenever we request your personal data, we will clearly inform you of what personal data we collect and for what purpose. In general, we collect and process your personal data for the purpose of:

Providing information, services, products, relevant information and industry updates
Sending communications

5 – Legal Basis

In accordance with applicable data protection regulations, your personal data may be processed provided that:

You have given us your consent for the processing purposes. Of course, you may withdraw your consent at any time.
Legal requirement exists.
There is a legitimate interest that is not undermined by your privacy rights, such as sending commercial information either by subscription to our newsletter or due to your status as a customer.
It is necessary for the provision of any of our services through a contractual relationship between you and us.

6 – Disclosure of Personal Data

Data may be disclosed to companies related to Los Cerros Boutique Hotel for the provision of various services as data processors. The company will not make any transfer of data, except by legal obligation.

7 – Your Rights

Regarding the collection and processing of your personal data, you may contact us at any time to:

Access your personal data and any other information indicated in Article 15.1 of the GDPR
Rectify your personal data that is inaccurate or incomplete in accordance with Article 16 of the GDPR
Delete your personal data in accordance with Article 17 of the GDPR
Limit the processing of your personal data in accordance with Article 18 of the GDPR
Request the portability of your data in accordance with Article 20 of the GDPR
Object to the processing of your personal data in accordance with Article 21 of the GDPR
If you have given your consent for any specific purpose, you have the right to withdraw the consent given at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

You may exercise these rights by sending a reasoned and authenticated communication to reservas@loscerrosdelchalten.com.ar

You also have the right to file a complaint with the competent supervisory authority if you consider that the processing does not comply with current regulations.

8 – Legal Information

The requirements of this policy complement, and do not replace, any other existing requirements under applicable data protection law, which shall prevail in any case.

This policy is subject to periodic reviews and the company may modify it at any time. When this occurs, we will notify you of any changes and ask you to re-read the most recent version of our Policy and confirm your acceptance.